There are a lot of nuances when it comes to creating your own custom display case or diploma frame. Whether you have questions about materials, shipping policies, or turnaround time, the Perfect Cases and Frames team has the information you need to make the process go smoothly.
Products
Where are your items made?
All of our items are manufactured in the USA at our Florida facility, where everything is made to order. We want to ensure you get the best quality product, so that means going the extra mile and never outsourcing.
What materials do you use?
We only use the highest quality materials. All of our cases and frames are made with protective ultra-clear glass, and every frame is handcrafted from real wood.
Ordering
Can I customize my order?
Whether you want a specific base for your display case or want a unique design on your frame, the team at Perfect Cases and Frames can handle just about anything you throw our way.
For additional support, contact us about your custom inquiry.
What’s your turnaround time for custom orders?
Because we take pride in the art of creating display cases and frames, custom frames and displays have a longer turnaround time. You can expect a 3-5 day turnaround for your custom request.
Shipping
Where do you ship to?
We offer free shipping for the contiguous US. We can also ship anywhere in the world.
Learn more about our shipping policy here.
How long does it take for my order to ship?
Shipping times depend on your order and will be calculated during checkout. For additional information, please review our Shipping page.
What can I do if my order is lost?
If you suspect your order has been misplaced, please contact us immediately so we can work to resolve the issue.
Where is my order?
You will be sent a tracking number immediately after your order leaves our warehouse.
Returns
What’s your return policy?
We want to make your life easy, so our return policy is simple: if you do not love your product, we will accept a return of that product for a full refund. We must be notified within 30 days of receiving your order to be eligible. Go to our return policy page to learn more.
Do you offer exchanges?
We are happy to offer exchanges on any order that isn’t a custom size.